A project that included a three-phase IT transformation and working as the PMO and for an Indian Bank and Financial Services Company with roots in Micro Finance

The client, an Indian Bank and Financial Services Company, needed assistance for its IT Transformation. The Core Banking System and most of the critical Functional/Business Applications were outsourced in the SAS model, but the Bank has now started to move them in-house and into their own data centres managed through third parties. Intueri is engaged with them as the PMO (Project Management Office) Consultant for the entire digital transformation, the assignment involves the mapping of skills and competency of technology professionals in the Bank to projects, and set up appropriate processes and mechanisms of utilization tracking and staff productivity enhancement. The assignment is done jointly between the Bank Management and Intueri’s team of professionals.  

The three-phase IT transformation for the Bank included the following developments and processes:  

Phase 1: Performance turn-around for an enterprise credit vertical of one of India’s fastest-growing banks  

• Study existing operations and assess its performance 
• Develop a competitor benchmarking analysis for product and process improvement 
• Recommend improvement areas to improve credit growth and enhance operational efficiency 

Phase 2: Skills, competency, and capacity planning for multi-system, multi-product IT transformation for India’s fastest growing banks specialising in micro financing. Creation of a Quality Management System SOP to support IT transformation governance. 

• Assess and implement RBI guidelines for IT functions by defining roles, skills, KRAs and KPIs 
• Functional and technical assessment of transformation activities and respective personnel projections 
• Creation of an end-to-end quality management system, definition of process maps, artefact templates, reporting mechanisms, escalation matrices to manage the IT Transformation 

Phase 3: Re-assessment of IT personnel capacity with additional applications (including core banking system). Division of Run-the-Bank and Transform-the-Bank teams via IT organisation restructuring. Personnel projections throughout the transformation phases based on system architecture and IT-specific metrics. 

• Identification & documentation of both run-the-bank and transform-the-bank processes to streamline stakeholder involvement (creating dedicated teams for each to optimise efficiency and overlapping teams to leverage cross-functional knowledge) 
• Estimation of personnel requirements on the basis of # of applications, complexity of applications, degree of interfacing with channels and satellites, transaction volumes, infrastructure sizing, distribution of end-customers for both RTB and TTB 
• Creating a phase-wise transition plan from as-is mid-transformation requirements, building capability for timely delivery in the short run and lean maintenance teams post go-live 
• Creation of additional functions and processes to ensure seamless transition from RTB to TTB  
• Extrapolating IT findings to the risk department: Information Security personnel projections were created based on time and action study, market benchmarking, adjustments for IT transformation initiatives 

Intueri works as their Central Project Management office rendering Strategic and Strategic and Project management Management support to the transformation which includes: 

• Creation of the Governance Framework 
• Checkinmg Variations, RCA, analysing quality of deliverables 
• Managing MD reporting 
• Setting up of processes to capture early indicators of deviations 

• Looking into Estimation 
• Contracting and Agreements with vendors with an objective of reducing cost